I tried it, I didn’t like it, now what?

SKIN functional understands that sometimes it’s just not going to work and that’s OK, no hard feelings. We offer refunds for 30 days from the date of purchase, as displayed on the original invoice. There are a few terms and conditions to take note of, so please read below.

The Process

  1. Complete and submit the return form.
  2. Package the product securely to ensure the product does not break in transit.
  3. The product you wish to return should be in the original bottle, should not be less than 50% full and should not be past the expiry date. The invoice needs to be sent with the product you wish to return.
  4. 5ml products will not be accepted for returns.
  5. The bottle and carton needs to be sent with your return. If the bottle or the carton are damaged, only a partial refund will be processed.
  6. Ensure that the package has the correct address details and is clearly marked with the following: SKIN FUNCTIONAL — RETURN.
  7. Arrange with your courier to collect the package and bon voyage!
  8. Once the return has been processed you will be notified via email of the outcome. If the return is accepted, the return will be credited.

Return Address


Office 3a-1 Broadacres Shopping Centre,

Cnr Cedar Avenue and Valley Road

Broadacres AH, South Africa, 2021

The Rules

  1. SKIN functional’s packaging is glass, so in the event that the return is received and is found to be broken inside, SKIN functional cannot be held liable and the return cannot be processed.
  2. If a product is received that is less than 50% full, not in the original bottle or expired, the return cannot be processed.
  3. All refunds require the invoice to be sent back with the product, unfortunately a return cannot be processed without this.
  4. SKIN functional cannot be held liable for returns sent to the incorrect address.
  5. The shipping costs for the return will be for your account.
  6. The original shipping costs will not be refunded.
  7. Please allow 2 to 3 working days to process the return.
  8. A return fee of R85,00 will be charged for all returns.

Please fill out the form below should you have any products you wish to return.

  • Found on the back of the product
  • Found on the back of the product