I tried it, I didn’t like it, now what?

SKIN functional understands that sometimes it’s just not going to work and that’s OK, no hard feelings. We offer refunds for 365 days from the date of purchase, as displayed on the original invoice. You read that right, you have one year to apply for a return. There are a few terms and conditions to take note of, so please read below.

The Process

  1. Complete and submit the return form.
  2. Package the product securely to ensure the product does not break in transit.
  3. The product you wish to return should be in the original bottle, should not be less than 50% full and should not be past the expiry date. The invoice needs to be sent with the product you wish to return.
  4. Ensure that the package has the correct address details and is clearly marked with the following: SKIN FUNCTIONAL – RETURN.
  5. Arrange with your courier to collect the package and bon voyage!
  6. Once the return has been processed you will be notified via email of the outcome. If the return is accepted, the return will be credited to the original method of payment.

Return Address

33 Ballyclare Drive, Ballywood Park,
Ground Floor, Cedarwood House,
Bryanston, Johannesburg,
South Africa, 2191

The Rules

  1. SKIN functional’s packaging is glass, so in the event that the return is received and is found to be broken inside, SKIN functional cannot be held liable and the return cannot be processed.
  2. If a product is received that is less than 50% full, not in the original bottle or expired, the return cannot be processed.
  3. All refunds require the invoice to be sent back with the product, unfortunately a return cannot be processed without this.
  4. SKIN functional cannot be held liable for returns sent to the incorrect address.
  5. The shipping costs for the return will be for your account.
  6. The original shipping costs will not be refunded.
  7. Please allow 2 to 3 working days to process the return.
  8. A credit cannot be processed to a payment method that is different to the original payment method.

Please fill out the form below should you have any products you wish to return.

  • Found on the back of the product
  • Found on the back of the product