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Due to the high influx of orders, order processing may take up to 10 working days. All of our orders are packed with love and care. Thank you for your patience and understanding.

Submit a Complaint

Have an issue? We're here to listen.

At Skin Functional, your skincare journey matters to us. While we take great care to ensure our products deliver on their promises, we understand that sometimes your experience may not go as planned. That’s why we’ve made it simple and transparent for you to submit a complaint.

Whether it’s a concern about a product, an unexpected reaction, or feedback on your overall experience, we value your voice. Every complaint is taken seriously and carefully reviewed by our dedicated team. Our goal is not only to resolve your issue quickly but also to use your feedback to continuously improve our products and services.

By submitting your complaint, you’re helping us build a stronger, more trustworthy skincare brand—one that listens, adapts, and always puts your skin first.

Your confidence and satisfaction mean everything to us. Please take a moment to share your experience, and we’ll do our best to make it right.